This is a good one.
I just got in a heated argument with 65 year old guy that resulted in him screaming at me, and threatening to leave and take all his friends with him. I said, that is fine with me, so he left.... but his friends stayed. :) hahaha
We have a promotion for golfers that if they come in and bring their scorecard, we offer them a buy one get one free drink special on their first drink.
Meaning that they have to purchase their first drink to receive the the second free drink.
This guy came in with a drink chip, and insisted that he get another free drink because he has a golf score card and is technically purchasing a drink with his drink chip.
My argument was that he actually wasn't purchasing the drink chip, that it could have came from someone who gave it two him days ago, so he still had to purchase a drink to receive a free one.
This resulted in him telling me I treat my customers like shit because I don't honor a drink chip.... My response was, how does giving customers a free drink constitute treating them like shit. He then responded by saying because the promotion is buy one get one free and he has a drink chip that is equivalent to buying a drink, so he should still get another free drink. I then responded that he actually didn't buy that drink chip, so technically he bought nothing in regards to this promotion, so he is not entitled to a buy one get one free discount.
From here, the argument got even more confusing. He started arguing that the drink chip is considered a legal tender because at some point it was purchased. My response was not necessarily because you might have received that drink chip yesterday in another buy one get one free promotion, which indicates that it is not the same as purchasing a drink.
Ultimately, he started yelling at my mom and my bartender janet, who are both over 65 so I had to ask him to leave. All his friends stayed and are here right now making fun of him.
Also, and for the record, I gave him a free drink just like he wanted, but he continued to be a jerk regardless.
They come in all shapes and sizes I guess.
Tuesday, October 6, 2009
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